Franchi customer service - had to share
- millerms06
- Rank: Master Hunter
- Posts: 280
- Joined: Sun Oct 10, 2010 8:34 pm
- Location: Milwaukee, WI
Franchi customer service - had to share
So I had expressed concern to a Franchi rep about a part on my Affinity 12gauge that had absolutely nothing to do with the gun's performance. Their reply was what is your address and serial number of your gun so we can send a replacement. That is what I call customer service! They could have said if it doesn't affect the gun operation, it is what it is. But they didn't and it took me completely by surprise.
Re: Franchi customer service - had to share
Good to know. Hope I never need it though.
Re: Franchi customer service - had to share
I had the same excellent service both from Franchi and Beretta---in my opinion, the service cannot be beat!
"Democracy dies when the people wanting their government to take care of them outnumber those wanting to take care of themselves!"
We usually learn,, to overcome IGNORANCE,, but STUPIDITY cannot be overcome!!!
Life Member NRA
We usually learn,, to overcome IGNORANCE,, but STUPIDITY cannot be overcome!!!
Life Member NRA
- robert_lh
- Rank: Junior Hunter
- Posts: 27
- Joined: Thu Nov 15, 2012 10:06 pm
- Location: Lake Stevens, WA
Re: Franchi customer service - had to share
Good to know I am considering a Franchi O/U...
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- Rank: Junior Hunter
- Posts: 94
- Joined: Tue Mar 12, 2013 12:33 pm
- Location: SE, Indiana
Re: Franchi customer service - had to share
That is really good to hear as I am also considering Franchi do you know how long the warranty is on their guns